Oft' asked questions
Shipping Info
When will I receive my item?
For limited releases, orders will be posted every Monday. Please allow 3-4 business days for delivery within Australia. For overseas orders, please email hello@stephendoan.com to work out the details or for custom requests.
For timed releases, the edition size will be determined after the sale and then put into production, so please allow 4-6 weeks for delivery.
You’ll receive an email when your order is sent with tracking information.
How much is shipping?
All prices are in AUD$ Australian dollars.
Shipping rates are calculated at checkout based on your address and the weight of your purchase. I use only high-quality, recyclable packing materials. All prints are handled with gloves on and packaged with acid-free tissue paper. Most are sent flat packed however large prints are rolled into 3mm thick tough tubes.
I made a mistake when I placed my order. Can you fix it?
Please get in touch via the contact form ASAP, and I should be able to resolve any issues with your order.
Framing Info
The VS original artworks are framed in a hand-made Tasmanian Oak frame with tapered and inlaid colour resin lines and non-reflective glass.
Some originals are available as framed as is, the frame style is subject to what was chosen for that show. The price will be inclusive of that frame where indicated.
Framed or not all artworks are sold as; ie. they are not subject to change.
*Frames not included for prints
Prints come unframed, however please get in touch for a recommendation.
Print & general Info
Limited edition print
In printmaking, an edition is a number of prints struck from one plate, usually at the same time. Most modern artists produce only limited editions, normally signed by the artist and numbered as say 67/100 to show the unique number of that impression and the total edition size.
Open edition print
Unlike limited edition prints, open edition prints may be endlessly reproduced. Because there's no limit to the number of prints that can be made, an open edition print is priced lower than a limited edition print.
Sold out stock
When an item is out of stock or sold out, enquiries can be made for re order or restock if the product in question isn't an original or limited edition run. Having said that, the artist may reserve the right to not produce more open edition prints.
What is a Giclée print?
The word Giclée is a French word meaning fine spray. It refers to a print of the highest quality pigment inkjet process, that offers archival qualities without bleeding or fading.
What is a silkscreen print?
A variety of stencil printing on fine art paper, using a screen made from fabric (silk or synthetic) stretched tightly over a frame.
How can I find out about new artwork, prints and shows?
The best way to keep tabs on future releases and events is to follow on Instagram:
@stevie_doan for tattoo work
@stephendoan_illustration for illustrations work
Do you take commissions?
Affirmative. Please contact me here.
What are A.P.'s?
A.P.'s, also known as S.P.'s, are Artist Proofs (or Studio Proofs). They are usually kept by the artist or printer but can be released when all other copies of the artwork are sold out.
Return or exchange policy
If you need to return an item, please email me at hello@stephendoan.com within 7 days of receiving your artwork, stating your reason for wishing to return the item. I will refund your purchase after receiving and checking the item. I will do everything I can to process refunds quickly, but please allow up to 10 working days.
Commissioned artwork may not be returned.
Limited edition prints cannot be returned as they are printed on demand and the printing costs cannot be recovered.
Please ensure you return your item via registered post that includes a tracking number. I do not refund return postage unless your item was received damaged or an error was made on my behalf. I will not be held responsible for any return packages lost in the post, therefore please keep your postage receipt as proof of postage and value the items at the price which you paid for the item(s).